Marine House Boutique Holiday Accomodation: Managing Coronavirus

We have implemented a number of changes to our normal operating procedures to ensure that our Staff and our Guests remain as safe as possible whilst in our premises.  

Please note that in order to reduce the number of Guests staying at Marine House we have introduced a minimum 2 Nights Reservation for the foreseeable future; except for any Reservations accepted prior to 23rd June.  

Having carried out a full Risk Assessment, in addition to our established extremely high standards of hygiene and customer care, we have implemented a number of changes in order to create a safe environment for us all.  

Please take a few moments to review the information below, which will hopefully give you complete peace of mind, when staying with us:  

PRE-PAYMENT:  

In order to reduce social interaction, we will not be able to accept payment at our premises. We will therefore take any final payments due, from registered Cards, 2 days before the Reservation date.  

SELF-SCREENING:  

We insist that all visitors self-screen before entering the building, and we reserve the right to check visitor’s temperatures before they do so. Please do not enter if:  

(a)  You have signs of a fever or a high temperature (above 38°C)  

(b) You have a persistent cough or respiratory problems  

(c) You have had contact with any possible source of the Virus  

If you have any signs of the above criteria, we ask that you return home and contact NHS 111 for advice. If you are safe to enter, please do so, after following the Arrival Procedure and below:      

ARRIVAL PROCEDURE:  

• When arriving at the premises, please park in the adjacent shingle Car Park, which is operated by us and is free of charge.  

•  Please come to the canopied Entrance at the front of the building and ring the doorbell to let us know that you have arrived, and then step back from the door to the indicated markers, which will ensure that you are a safe distance from the door when it is opened.  

•  When we answer the door, please give your name, in order that we can establish which room that you are staying in, and we will secure the door open for you.  

•  Please note that all rooms are situated on the first floor and are accessed via the staircase in front of you.  

•  Unfortunately, due to the current situation, we will not be able to assist you with your luggage, but there is a Lift to the first floor, accessed from the adjacent Lift-lobby to your right, if required.  

•  As soon as you enter the building, please use the Hand Sanitiser which is fixed to the wall on the left-hand side.  

•  We will show you to your room, observing social distancing, as much as possible, and will try to explain one or two things regarding the room, the ground floor Restaurant and the general area, to help you to enjoy your stay with us.  

•  If you have stayed with us previously, you will notice that we have removed books, literature, rugs, cushions and soft furnishings, flowers etc, from the room in order to minimise the potential transfer of the Virus, which we are not particularly happy about , but feel it necessary to protect your well-being; which we trust you will understand.  

•  For your safety, we have removed bodywash and soap pump dispensers from the en-suites; but, for your convenience, you will find small tissue packs, wrapped soap and small bottles of hand sanitiser and shower gel in your room, which will be replenished as necessary when the room is serviced.  

•  Semi-skimmed milk and bottled water will be provided in the small fridges within the rooms, as normal.  

•  As we do not live on the premises, please do not hesitate to call us on our mobiles, at any time, if you have any questions or issues that you may have during your stay.   Richard: 07715404075   Mandy: 07597045555  

GENERAL GUIDANCE  

(a) Wash your hands regularly and thoroughly with soap and water or alcohol-based hand sanitiser  

(b) Avoid touching your face with your hands  

(c) If you need to cough or sneeze, use a tissue and bin after use  

(d) Please respect other Guests by practicing Social Distancing, as much as is practical within the premises.  

BREAKFAST:  

Due to the current situation, we have had to change our offering relating to the provision of Breakfast for our Guests. The new ‘Lighthouse’ Restaurant, on our ground floor is an independently owned business, and is directly responsible for the health and safety of their Guests.  

As the operation of the Restaurant is not within our direct control, we have no choice but to operate our Business on a Room Only basis for the foreseeable future. Bookings will be taken on a Room Only basis; and Guests will be free to either take Breakfast in the ‘Lighthouse’ Restaurant or anywhere else, should they prefer.  

The ‘Lighthouse’ Restaurant and Bar will be open daily for Breakfast from 9.00am through to Dinner. The Restaurant will happily provide Breakfast for our Guests, should they wish to eat with them, and will charge Guests directly for what they require.  

PLEASE CONTACT THE RESTAURANT DIRECTLY TO RESERVE A TABLE AT A SPECIFIC TIME FOR BREAKFAST, AND OTHER MEALS, IF REQUIRED, AS DUE TO THE CURRENT COVID-19 REGULATIONS, THEY ARE OBLIGED TO TAKE CUSTOMER'S DETAILS AT THE TIME OF TAKING TABLE RESERVATIONS. BOOK ONLINE HERE OR CONTACT THE LIGHTHOUSE RESTAURANT ON 01590 718040 or    hello@thelighthousemilford.co.uk web: www.thelighthousemilford.co.uk  

We apologise for any inconvenience that this may cause, but we are operating in exceptional circumstances, and we hope that you can understand our reasons for this change in our Policy.  

ROOM SERVICING:  

Marine House has always enjoyed a very good reputation for the cleanliness of our rooms, but in view of the current situation, we are pleased to be able to reassure you that in addition to the general cleaning procedure, each room will be ‘Fogged’ with eco-friendly disinfectant after servicing, and locked awaiting arrival of our Guests. This additionally process should ensure that we have done everything possible to safeguard the well-being of our Guests.  

We will, of course, provide Guests with details of the disinfectant used, should they have any concerns regarding the process and materials.  

DEPARTURE:  

In view of the additional work involved, and therefore time it will take to service the rooms, we ask that Guests vacate their rooms by 11.00am when checking-out.  

PLEASE LEAVE KEYS IN THE LOCK ON THE CORRIDOR SIDE OF THE ROOM DOOR.  

If Guests are staying over for another night, please note that the Room Servicing will be carried out between 11.00am and 3.00pm. Please contact Mandy directly, on 07597045555, if you are likely to be in the building during that time, and she will try her best to accommodate you.    

We normally like to interact with our Guests during and at the end of their stay with us, but in order to minimise unnecessary interaction, for all our sakes, we will not arrive at the premises until 11.00am, when Guests will have left.  

Our Business has been built on our welcoming and friendly interaction with our Guests, and this change will be quite difficult for us to accept; however, we strongly feel that it is in everyone’s interest to accept this change, and we hope that you will agree.  

As stated previously, if there are any concerns during or after your stay, which you would like to convey to us, please do not hesitate to call us.  

We truly hope that you will enjoy your time at Marine House and our lovely seaside village; and we look forward to welcoming you back in more ‘normal’ times in the near future.  

Best Wishes   Richard & Mandy   E: richard@themarinemos.co.uk   T: 01590644369